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    Case Studies

    The Migration Company (TMC): Making Every Contract Pay Its Way

    October 14, 2026 · Case Study · 7 min read

    Diksha ShahJunior Business Analyst

    A language class that runs half empty still pays its teacher for the full session, so this company's margin rose and fell with every empty seat.

    Summary

    • TMC prepares nurses and other health workers for jobs abroad, and when SRF arrived a single client, also an investor, supplied all of its revenue.
    • SRF priced TMC's training batches around the enrolment needed to break even, built a three-year model and a 12-month budget, and set up monthly and quarterly reporting.
    • Every contract made a positive contribution, at margins of 30 to 40% or more. The largest client's share fell to about 40 to 45%, and TMC secured outside investment.

    What does TMC do, and where did it stand when SRF arrived?

    Many countries are short of nurses and other healthcare professionals. TMC works on that gap with a model it calls Recruit, Train, Deploy. It finds candidates, prepares them, and places them in healthcare jobs in other countries.

    The company has two lines of business. The first is language and cultural training, sold both to organisations and to individuals. The second is international healthcare placement, sold to individuals.

    SRF Capital Studio has worked with TMC since its early days, as a long-term strategy and finance adviser. At the start, the operation ran, but the finances had little structure.

    The biggest exposure was concentration. Every rupee of revenue came from one institutional client, and that client was also an investor. The arrangement was stable at first, but if that one relationship changed, the whole company changed with it.

    The mandate covered several jobs at once. SRF was asked to make the business profitable by design and to put discipline into pricing. It was also asked to give leadership a long view of the finances, prepare for fundraising and build governance.

    The mandate also covered reducing that concentration and supporting expansion abroad within set profitability limits.

    Why did TMC's margin swing with every batch?

    The trouble sat in how money came in and went out. TMC earned its revenue per student, but paid for teaching by the hour. Each batch was capped at 15 to 20 students, and instructors were paid per session whatever the headcount.

    So the teaching bill for a batch is largely fixed once it starts, while revenue rises and falls with enrolment. When demand is uncertain, the margin on each batch swings with how many seats are filled.

    An illustration, with round numbers that are not TMC's: say a batch costs ₹2 lakh to teach and each student pays ₹20,000. Ten students cover the cost exactly. Eighteen students bring in ₹3.6 lakh and leave ₹1.6 lakh. Seven students bring in ₹1.4 lakh and lose ₹60,000.

    The same classroom and the same teacher can make money or lose it depending on two or three empty chairs.

    A fixed price per student ignores that swing.

    How did SRF tie the price to the number of students?

    SRF began by mapping the costs of each batch, splitting the ones that stay fixed from the ones that grow with each student. From that it worked out the enrolment each batch needs to break even.

    It then modelled across a range of enrolment levels. Contribution margin is what each sale leaves after the costs that rise with it, before such as rent and office salaries. SRF also defined enrolment bands, each with a minimum and a maximum number of students.

    The price itself became a range. When enrolment moves past a set threshold, the price adjusts with it. Contracts also carry cost-recovery safeguards that protect TMC's costs.

    The result ties revenue to cost at the level of each contract, which is where TMC's margin was being won or lost. Our pricing advisory work uses the same logic, and our explainer on gross margin and contribution margin covers the arithmetic.

    What did the three-year model and the budget add?

    Alongside the pricing work, SRF built an integrated three-year financial model. It brings revenue from both lines of business together with costs allocated by department.

    Those departments are the direct cost of delivery, sales and marketing, and general administration. The model also carries working capital assumptions, a cash flow forecast, analysis and a plan for how much capital the company needs.

    The model gave leadership and investors a view of the , the monthly cash the company uses. It also showed the points at which the business scales, and whether it can sustain itself over time.

    For the fundraise, SRF turned the model into a 12-month operating budget. Revenue targets follow the enrolment assumptions, and each department has spending limits. The budget sets out expected , roughly operating profit before interest, tax, depreciation and amortisation. It also maps expected cash flow, which shows how many months the money will last.

    That budget became the base for investor discussions. It is the kind of planning our FP&A team builds: a budget the business runs on month to month.

    How did SRF track performance after the investment?

    Once the investment came in, SRF set up the routines that test performance against plan. A monthly management information report, or MIS, tracks revenue, contribution margins and variance by department. It also tracks EBITDA against plan and the cash flow forecast.

    Investors receive a report every quarter. SRF also put structured systems and standard reporting in place, and helped TMC build a capable finance team of its own. Our page on MIS explains what a report like this should contain.

    How did TMC expand abroad without betting the company?

    Tie growth to the cost of each nurse placed

    SRF formalised the Recruit, Train, Deploy pipeline so that demand, training capacity and placement economics stayed inside set profitability limits. Partnerships with hospitals and consultants were structured to give TMC better sight of demand.

    Placements now run against set thresholds and a cost cap per nurse. They exist so that expansion stays profitable, one nurse at a time.

    Set hard limits before entering Europe

    For growth abroad, TMC set up a joint venture in Europe. SRF gave it its own financial plan and breakeven model, with expense limits and controls on cost per nurse.

    It also carries stop-loss rules: points agreed in advance at which spending stops if results fall short. The venture launched with all of these in place, and it is judged on whether each placement makes money.

    What changed in TMC's numbers?

    TMC's results against its starting point and its budget

    MeasureBefore or in the budgetResult
    Revenue from the largest client100% before; 60% in the budgetAbout 40 to 45%
    Contracts making a positive contributionMargins swung with enrolmentAll of them, at 30 to 40% or more
    Contribution margin against budgetBudgeted levelAbove budget
    Revenue against targetTarget set in the budgetOver 70% of target in the review periods
    EBITDAProjected in the budgetIn line with projections
    Spending variance by departmentDepartmental limits in the budgetWithin about -1%
    Source: SRF Capital Studio engagement record, TMC

    The concentration figure is the largest change. The budget aimed to bring the top client down to 60% of revenue, and TMC reached roughly 40 to 45%.

    Revenue came in at over 70% of target during the review periods. EBITDA was in line with projections.

    The direct cost of delivery ran slightly over budget in some periods. Sales and marketing and general administration stayed under budget, which kept the overall numbers in balance.

    With pricing linked to enrolment, a weak batch now moves the margin far less than it used to.

    What should a founder who sells seats in a batch learn from TMC?

    TMC's problem is common to any business that fills a fixed slot: a classroom, a cohort, a training programme, a bus. The cost arrives when the slot runs. The revenue depends on how many people turn up.

    • Know the breakeven headcount for every batch before you quote a price. If you cannot say how many seats pay for the teacher, you are guessing.
    • Write the price as a range tied to enrolment. A cost-recovery clause in the contract protects the margin when a client sends fewer people than promised.
    • Treat dependence on one client, especially one who is also an investor, as a risk to reduce. TMC set itself a 60% target and went further, to about 40 to 45%.
    • Build a budget you check every month and report to investors every quarter. When revenue misses, you then know by how much and why.
    • Put limits on expansion before it starts. A breakeven model, a cost cap per placement and a stop-loss point let a new venture fail small if it has to.

    If your margins move with every batch, start with why unit economics is a strategy question. When you are ready to raise, our VC and PE fundraising team starts from a model and budget like these.

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    About the author

    Diksha Shah

    Junior Business Analyst

    LinkedIn

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    The services behind this article

    What we do about it, for founders and finance teams. Each has its own page.

    • Pricing

      Setting your price: what buyers pay, what your costs allow, and how you charge.

    • FP&A Operations

      Each month we close the books, check them against the plan, update the forecast and write the board pack, as part of your team.

    • MIS

      Monthly management reports done properly: sales, operations and people numbers, from where they start to a report investors trust.